Frequently Asked Questions

How do I retrieve my username?

From the EyeConnect International homepage, click on"Login" at the top of the page. Underneath the Username box, click the "I can't remember my username" hyperlink. Simply follow the prompts to recover your Username.

How do I retrieve my password?

From the homepage, click on "Login" at the top of the page. Underneath the Password box, click the "I can't remember my password" hyperlink. Simply follow the prompts to recover your Password.

How can I search the discussion archives?

To search the discussion list archives, enter a word, author, or phrase and click the magnifying glass or press enter. On the results page you may further refine your search by author, category, community, content type, tags, time period, attachment, and file type.

How can I remain constantly logged in?

The device you use to access EyeConnect International and the settings on your device will determine whether you have to login each time. For the best user experience, you will want to minimize how often you are required to login. To do so, you should:

• Check your device settings to confirm that your cache (cookies and history) are not automatically cleared every time you close your browser. EyeConnect sets a unique cookie to your account and does not require a login again unless the cache is cleared or a hard logout is performed.
• Access EyeConnect online and log in with your EyeConnect International user ID and password the first time you access a post. If your device cache settings are set as described, you can access EyeConnect without requiring another login even when the web page is closed and reopened.
• Access the discussion lists via your email on your desktop or mobile device. If you are not currently subscribed to receive posts via email: (a) Go to the EyeConnect International home page, (b) select My Settings, (c) select My Subscriptions and update the Notification Settings.

If you follow these steps, you will generally be able to access EyeConnect without logging in each time. Occasionally, web page updates may require you to log in again. In addition, any shared public computer system maintained in a secure environment will have settings that log you out each time you close the page.

I'm not able to view the site as I used to. What should I do?

• If you find that the site is not formatting correctly, try these troubleshooting methods:
• It's possible your session has timed out. Please log out and then log back in again.
• Open the site in an alternative internet browser (i.e. Firefox, Chrome, Internet Explorer, etc.)
• Double-check your firewall settings to make sure they are not blocking the site from opening.
• Clear all cookies from your system, log out, and then log in again.
• If the problem still persists, use this link to contact us.

How can I edit my profile information?

For any edits or deletions to a post, please contact us for assistance.

How do I control what information is visible in My Profile?

Go to "My Profile" and click on the "Settings" tab. Choose "Privacy" from the drop-down menu. This will let you control what information is visible to whom. After you're made chances, click the "Save" button at the bottom of the page.

Can I edit a post?

Yes. To edit or delete a post, click the down arrow next to the "Reply to eGroup" button. There you will find a list of options including Reply to Sender, Edit, and Delete. Simply make the necessary changes and click Save. However, please note that only the post on the website will be updated, not the posts that reside in member's mailboxes.

How can I find a Member?

From any page, click the "Directory" button on the main tool bar. Enter any known information to help narrow the search such as first name, last name, company name, or email address.

How can I control the frequency and format of emails I receive?

Go to My Profile and click on the "Settings" tab. Choose Subscriptions from the drop-down menu. On that page, you'll see an option for Text or HTML. By default, this is set to HTML, and we encourage you to leave it set to this if your email client can support it. However, if you are having problems viewing the HTML version or if it takes too long to open, please switch to the text version.

For each discussion, you have the following delivery options:

• Real time: sends an email every time a new message is posted
• Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
• Plain Text: sends real-time text versions of the posts, which are compatible with most handheld devices. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

I am not receiving the newsletters, what could be the problem?

Please refer to this post for details on how to sign up for your daily digest. If you are not able to get the newsletters even after that, please do the following: 1. Check your spam mail folder. If you see the newsletter there, add 'support@forum.eyeconnectinternational.com' to your contacts. After this, the newsletters should land in your inbox. 2. If you do not see the newsletter in your spam folder, please email us at support@forum.eyeconnectinternational.com and we will look into the issue right away.

How do I leave a community or unsubscribe from a discussion?

Go to My Profile and click on the "Settings" tab. Choose Subscriptions from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select “Unsubscribe” for the discussions you wish to leave and click the “Save” button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated. This can take several seconds if you change your settings for several groups at the same time.

How can I contact the administrator of EyeConnect International (the community site) to report a problem, make suggestions, or ask questions?

Go to the contact link in the top of the home page of EyeConnect or you may email support@forum.eyeconnectinternational.com directly.